Return Policy

At threemtyres, we want you to be satisfied with your purchase. If you need to return an item, please review the following return conditions and procedure.

Return Period

Customers may request a return within 30 days of receiving their order.

To qualify for a return, the product must be unused and returned in its original condition. All original packaging, tags, accessories, manuals, and other included materials should be retained.

Return Requirements

A product may be returned if all of the following conditions are met:

• The return request is submitted within 30 days of delivery.

• The product has not been used, installed, or altered.

• The item is in its original and resalable condition.

• Original packaging, labels, tags, and accessories are included.

• Any manuals, documentation, or other items supplied with the product are returned.

• The product has not been damaged through improper handling, misuse, or negligence.

Products That Cannot Be Returned

Certain products may not qualify for return, including:

• Customized or specially prepared products.

• Products that have been used, installed, or modified.

• Items damaged as a result of improper use or customer negligence.

• Products submitted for return after the 30-day return period.

• Items missing their original packaging or essential accessories.

How to Request a Return

If you wish to return an order, please follow these steps:

1. Contact us through WhatsApp  and provide your order number and the reason for the return.

2. Our team will review your request and provide the necessary return instructions.

3. Securely pack the product using its original packaging and include all accessories and documentation.

4. Send the package to the return address provided by our team.

5. Once received, the product will be inspected to confirm that it meets our return requirements.

6. After approval, the applicable refund or replacement will be processed.

Please do not send a product back without contacting us first, as unauthorized returns may not be accepted.

Refunds

Once the returned product has been received and successfully inspected, approved refunds are generally processed within 5–7 business days.

Where applicable, refunds will be issued using the original payment method. The time required for the amount to appear in your account may depend on your bank or payment provider.

Return shipping charges are normally the customer’s responsibility. However, if the return is the result of an incorrect item supplied by us or a confirmed product defect, threemtyres  will cover the applicable return shipping cost.

Damaged or Defective Products

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide your order details along with clear photographs showing the product and the reported problem.

After reviewing the claim, we may arrange a replacement or full refund, depending on the circumstances and availability of the product. In confirmed cases of our error or product defect, no additional return cost will be charged to the customer.

Contact Us

For return inquiries, please contact us via WhatsApp at 03271956515 or email us at info@threemtyres.com